Refund policy
At Vshudh, we prioritize product purity and quality. Due to the nature of food and natural products, returns are handled with strict safety considerations.
Eligibility for Returns / Refunds
Returns or refunds are accepted only in the following cases:
- Product received is damaged
- Product received is incorrect (wrong item delivered)
Non-Returnable Items
We do not accept returns in the following cases:
- Opened or used products
- Products returned without original packaging
- Requests made after 48 hours of delivery
Return Request Process
To initiate a return or refund:
- Email us at contact@vshudhhimalayan.com
- Provide the following details:
- Order ID
- Clear images/videos of the product and packaging
- Description of the issue
- Our team will review your request within 2–3 business days.
Refund Process
- Approved refunds are processed within 5–7 business days.
- Refunds are issued to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
Replacement Policy
- In eligible cases, a replacement may be offered instead of a refund, subject to product availability.